New utilization of conversational AI (artificial intelligence) and large language models (LLM) in document indexing by Columbus, Ohio-based Razi Title is already providing new efficiency for clients. In an exclusive interview with The Title Report, Razi Title Chief Technology Officer Robert Zwink outlined these additions to his company’s platform, which were made in December. “In our experience, there’s generally always a backlog of paperwork via title plants or data warehouses or starter management systems,” he said. “It all seems to lead back to there being a stack of paper everywhere. In order to streamline that, you have to know what you’re working with. “The ability to use AI to classify documents right down to the page level can help clear out those stacks.As we clear out paperwork, there’s a consumer benefit. When you think about the wait that can happen, or the variability in closings, it’s often a stack of paperwork that you have to get through. AI can streamline operations an...
As ChatGPT and similar artificial intelligence (AI) models gain popularity, title professionals from Washington, D.C.-based Razi Title, Inc. are finding ways to use those innovations to improve everyday efficiency. Razi Title Chief Technology Officer Robert Zwink and Chief Executive Officer Lili Farhandi sat down with The Title Report to discuss what they’ve dubbed “TitleGPT,” a conversational AI built in-house that specializes in title industry-related documentation. “We didn’t build this from total scratch,” Zwink said. “We’ve made use of the same technology that ChatGPT uses. Ours is unique, standalone and purpose-built for indexing title documents. When I first started interacting with ChatGPT, I asked if there was a word for the anxiety someone can feel in harnessing this type of technology. “Lili and I are very passionate about strengthening the title community. At the end of the day, we want to put this at the fingertips of all title professionals, distill this tech d...